Terms of service

At Sheem, your satisfaction is our priority. If you’re not completely happy with your order, please follow these steps:

Contact Us

Reach out to our customer service team by calling +92 300 109 9906 (Monday to Saturday) or email us at care@sheem.pk. You can also message us on WhatsApp at +92 300 109 9906.

Payment Acceptance Policy

We offer convenient payment options to enhance your shopping experience.

  1. Card Payments: We accept payments via debit and credit cards. Please note that an additional 2.5% charge will be applied to the total amount for card transactions.

  2. Cash on Delivery (COD): Pay cash at your doorstep for a hassle-free shopping experience.

Choose the option that suits you best and enjoy shopping with Pakistan's No.1 Women Footwear Brand!

Exchange

You may exchange delivered items within 15 days of receipt, provided you have the original invoice and the goods are unused, packed in their original packaging, with all tags attached, and in unworn/undamaged condition.

Please note that due to variations in monitor colors/screens and lighting during photoshoots, the actual color or texture of the final product may differ slightly from what you see online. Therefore, we cannot accept exchanges based on color discrepancies. Exchanges will only be accepted for products with manufacturing defects.

Refund Policy

We do not offer cash refunds; instead, you will receive online store coupons for out-of-stock items. The company’s decisions regarding exchanges and refunds are final.

For any complaints regarding online orders, please message our customer care via WhatsApp at +92 300 109 9906 within 24 hours of receiving your order.

Special Discount Policy

Items sold at up to 30% off or more are subject to a ‘no-claim, no-return’ policy.

Return Process By Courier

Call our customer service representative at +92 300 109 9906 for guidance on returning products.

Ensure the original receipt is included with your return.

Carefully repackage the merchandise, ensuring all tags are intact and the product is unused.

The customer is responsible for return shipping costs unless the product was damaged or incorrect. In such cases, we will reimburse the return shipping amount.

Note: Reimbursements for eligible amounts will be provided via discount coupons, which can be used for your next online purchase from our website.