EXCHANGE POLICY

At SHEEM, we want you to enjoy the perfect fit and style. We offer an easy exchange facility to make your shopping experience convenient.

Customers can request an exchange within 7 days of receiving their parcel, subject to the conditions below.

1. Customer-Requested Exchange – Rs. 250

If you have received the correct product but wish to exchange it due to personal preference, a delivery charge of Rs. 250 will apply.

This includes:

  • Incorrect size selection by the customer.

  • Change of mind.

  • Preference for a different colour.

  • Preference for another design or style.

The Rs. 250 charge covers the applicable exchange delivery service.

2. Exchange Due to SHEEM's Mistake – FREE

If you receive an incorrect or defective product due to an error on our part, the exchange will be completely FREE.

This includes:

  • Wrong size delivered compared to the confirmed order.

  • Incorrect colour or design delivered.

  • Different product received.

  • Defective or damaged footwear received.

SHEEM will bear the applicable exchange delivery charges.

3. Exchange Conditions

To qualify for an exchange:

  • The product must be unused and unworn.

  • Original packaging, tags, and accessories must be included.

  • The footwear must be in its original condition.

  • The exchange request must be submitted within 7 days of delivery.

  • Exchange is subject to product and size availability.

4. How to Request an Exchange

  1. Contact our customer support team through WhatsApp.

  2. Share your order number and registered phone number.

  3. Explain the reason for the exchange.

  4. Follow the instructions provided by our team.

Please do not send any parcel back without prior coordination.

Your comfort and satisfaction matter to us!