RETURN & REFUND POLICY

At SHEEM, customer satisfaction is our priority. We aim to provide a transparent and fair return and refund process.

If you wish to return an accepted and paid order, please review the following conditions.

1. Return Eligibility

Customers may request a return within 7 days of receiving their parcel.

To qualify:

• The footwear must be unused and unworn.

• The product must be in its original condition.

• Original packaging, tags, and accessories must be included.

• The product must not show signs of outdoor use, damage, or alteration.

All returns are subject to inspection and approval.

2. Return Delivery Charges

Customer-Requested Return

If the return is due to personal preference, size issues, or change of mind:

• The customer must arrange and pay the return courier charges.

• Applicable non-refundable original delivery charges, where incurred, may also be deducted from the refund.

Return Due to SHEEM's Mistake

If the customer receives an incorrect, damaged, or defective product due to our mistake:

• SHEEM will bear the applicable return courier charges.

• The customer will not be charged for the return delivery.

• The eligible refund will not be reduced by delivery charges attributable to SHEEM's mistake.

3. Return Parcel Procedure

• Contact our customer support team before sending the parcel.

• Send the product to SHEEM's official return address.

• Share the courier tracking details with our support team.

• Ensure the footwear is properly packed to avoid damage during transportation.

4. Refund Processing Time

Once the returned parcel is received, our team will inspect the product.

After successful inspection and approval, the refund will be processed within 5–7 working days.

5. Refund Method

• Refunds will be transferred through online banking.

• The bank account must be registered in the customer's own name.

• Customers must provide accurate bank account details.

• Refund processing begins after the returned parcel has been received, inspected, and approved.

6. Refund Amount & Applicable Deductions

The final refundable amount will be calculated after deducting applicable non-refundable charges, where relevant.

These may include:

• Original delivery charges, where actually incurred.

• Applicable return courier charges payable by the customer.

• Applicable taxes and government levies that cannot be recovered.

• Other applicable non-refundable charges disclosed at the time of purchase.

No charge will be deducted unless it is actually applicable and properly disclosed.

7. Important Information

• Refunds are subject to product inspection and approval.

• Products showing signs of outdoor use or customer-caused damage may not qualify.

• Customers must contact SHEEM before returning any product.

• Nothing in this policy limits consumer rights that cannot legally be excluded.

For refund assistance, contact our customer support team.

Thank you for choosing SHEEM!