ORDER CANCELLATION POLICY

At SHEEM, every confirmed order involves processing, packaging, handling, and courier arrangements. We request our customers to place orders responsibly and honour their confirmed purchases.

Our cancellation policy is designed to ensure a fair and transparent experience for everyone.

1. Cancellation Before Dispatch

Customers may request order cancellation before dispatch without any cancellation charges.

Please contact our customer support team as soon as possible. Cancellation requests will be processed according to the current order status.

2. Cancellation After Dispatch

Once an order has been dispatched, it is handed over to the courier company and cancellation may no longer be possible through our order-processing system.

If a customer refuses a dispatched parcel without a valid reason or without using our Try Before You Buy facility for a genuine fitting issue:

  • Approximately Rs. 250 in return courier charges may apply.

  • The amount represents the actual return delivery expense incurred by SHEEM.

  • The applicable charges must be paid online through the payment method communicated by our customer support team.

  • No additional cancellation penalty will be imposed.

3. Important Exception – Try Before You Buy

SHEEM offers customers the facility to open their parcel and physically try their footwear in front of the delivery rider before making payment.

If the customer tries the footwear and decides not to accept it due to size, fitting, or personal preference during the original doorstep inspection:

No additional Rs. 250 return courier charge will apply.

This facility is provided to help customers make a confident purchase decision.

4. Wrong or Defective Products

If a customer refuses a parcel because the product is incorrect, damaged, or defective due to SHEEM's mistake, no return courier charges will be imposed on the customer.

5. SHEEM's Right to Cancel an Order

SHEEM reserves the right to cancel an order in circumstances including:

  • Incorrect or incomplete customer information.

  • Unsuccessful order confirmation.

  • Product unavailability.

  • Incorrect pricing or listing information.

  • Suspected fraudulent or suspicious orders.

  • Delivery restrictions or courier-service limitations.

If advance payment has been received for an order cancelled by SHEEM, any eligible refund will be processed according to our Return & Refund Policy.

6. Islamic Principles & Customer Responsibility

Islam places great importance on fulfilling commitments, honesty, and avoiding harm to others.

Allah Almighty says in the Holy Quran:

"O you who believe! Fulfil your contracts."

(Surah Al-Ma'idah, 5:1)

The Prophet Muhammad ï·º also said:

"There should be neither harming nor reciprocating harm."

(La Darar wa La Dirar)

We respectfully request our customers to place orders with genuine purchase intent and avoid unnecessary cancellations after dispatch, as these may cause financial loss and inconvenience to businesses and delivery partners.

We believe in honesty, fairness, and mutual respect in every transaction.

7. Contact Us

For order cancellations or assistance, please contact:

WhatsApp: +92 300 1099906
Email: sheempk@gmail.com
Website: https://sheem.pk/

Thank you for shopping with SHEEM.